Ortho Clinical Diagnostics is highlighting its receipt of top awards for service and customer satisfaction in clinical diagnostics in the latest edition of the IMV 2020 ServiceTrak awards.
The company's Ortho Care service and support program was ranked No. 1 for the fifth straight year, according to the company. Ortho also received top rankings in ServiceTrak categories in customer satisfaction and system performance in both chemistry and immunoassay categories. Furthermore, there were awards for service, customer satisfaction, and system performance in the integrated system category.
IMV's ServiceTrak Clinical Laboratory reports are determined by real-world interviews with clinical professionals in 2,299 clinical testing locations having 5,117 instruments.
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